Nederlands
español
Guarantee
Making use of warranty
If you have a defect in the item or if you have problems with your purchase, you can contact us, preferably by e-mail.
|
Special Notice Regarding Broken E-Ink Displays
How to Identify Physical Damage to Your E-Reader’s Screen?
Screen damage is often identifiable through visible signs such as vertical, horizontal, or irregular lines appearing across the display. These types of issues typically indicate physical damage to the screen.
Please note: Screen damage (including a broken E-Ink display) is not covered under the standard warranty conditions.
Need Assistance?
Are you unsure whether your e-reader’s screen is damaged, or do you need further clarification? Our after-sales support team is here to help. You can contact us via email.
To expedite the assessment process, we kindly ask you to attach clear photos of the screen when submitting your request. Additionally, please provide the order number and the serial number of the device.
If you have any questions, do not hesitate to reach out to our after-sales team and include photos to help us better understand the issue.
|